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1. Booking Confirmation

All bookings require a deposit to secure your time slot. Bookings are not confirmed until the deposit is received. The remaining balance is due on the day of service upon completion.

2. Cancellation

• 24+ hours notice: no cancellation fee
• Less than 24 hours notice: deposit is non-refundable
• Same-day cancellation or no-show: full deposit is forfeited

3. Rescheduling

• Reschedules must be made at least 24 hours prior
• One complimentary reschedule is allowed
• Additional changes may require a new deposit

4. Property Access

Clients must ensure safe and timely access to the property. If we are unable to access the property on arrival, this may be treated as a late cancellation.

5. Scope of Work

Quotes are based on the initial information provided. The final price may be adjusted if the property condition differs significantly. Additional services (e.g. oven, interior windows, balcony) are add-ons unless specified.

6. Time Allocation

Arrival times are estimated within a time window, not exact to the minute. Delays may occur due to traffic or prior jobs — we will always communicate.

7. Condition-Based Adjustments

Heavily soiled or neglected properties may require additional time and additional cost. This will always be discussed with you before proceeding.

8. Health & Safety

We reserve the right to refuse service if the environment is unsafe, hazardous, or unsanitary beyond a reasonable cleaning scope.

9. Same-Day Bookings

Available subject to availability. May incur a priority or same-day service fee.

Operating Hours

Monday – Friday: 7:00 AM – 7:00 PM • Saturday: by request only • Sunday: closed.